Please reach us at 336-523-5000 if you cannot find an answer to your question.
The duration of the service depends on the size of the area to be cleaned and the extent of the cleaning required. 3 rooms takes 1 hour to 2 hours. A home with furniture takes longer than an empty home.
We recommend that you remove any fragile or valuable items from the area to be cleaned and move any small furniture out of the way. Our technicians will slide any large furniture, like couches and chair if so space allows. Large sectional, dressers, entertainment centers, desk, and anything deemed fragile, we may ask if you to move or we will get around and under as best we can. Most Beds we can get under, as our wand swivels flat.
Av Carpet Care LLC accepts a variety of payment options, including cash, all major credit cards, Apple Pay, Samsung pay, Google pay and more. We utilize square payment solutions that offers many options to pay.
It will take 1-2 hours to be dry to the touch. Our high powered Truckmounted system does not leave your carpets soaked for hours, damp yes, Not soaked. Air flow is important for dry times. Keeping the air circulating via HVAC, ceiling fans, or open windows is vital.
You do not have to stay off your carpet at all. We will provide you with shoe covers, so you do not track in dirt. we do not leave your carpets soaked, if we have done our Job correctly, there is no adverse affect you you walking on the carpet.
Depends on the furniture. any Furniture that you feel may bleed color on the carpet, or furniture that may react negatively to damp carpet, wait until the following day. Most furniture can be moved right back in.
Steam cleaning will remove most stains, but some set-in stains, and specific stain may require additional treatment that is separate from the standard cleaning. We Will always try and get the stain out with the normal cleaning process first.
Yes! 100%. We use Eco-friendly, non harmful products sourced out of Virgina Beach, VA. Your pet may be upset we removed their smell from the home thou. Children’s skin is sensitive, but we use a neutralizing rinse that leaves the carpet free of any cleaning solution.
Yes! Carpet cleaning removes dust, Allergens, dead skin, and pet dander Improving your air quality.
help tip. Change your air filters when you have your carpet cleaned!
Yes! We offer Pet treatment at an all a per room rate. It is an enzyme that attacks the proteins in pet urine and pet dander. it will remove common pet stains. Cat urine may require a separate type of treatment. If cat urine is a problem do not wait, call us right a way, once cat urine soaks into the sub floor, it is near impossible to remove.
Traffic lane treatment is a trick that other cleaners use to upsell you. Traffic lanes are caused by 1 of 2 things. Just extra soil placement due to the frequent use of an area, or it is broken down carpet fibers that leave a shading effect in the area. Think of carpet as clear plastic, if that plastic is scratched it becomes dull.
There is no magical way to repair broken down fibers, just tricks used to make it seem fixed while the carpet is wet. Most company’s use an optical brighter for this effect. It dont last but the money they charged is will be gone.
if your traffic lanes are just dirt, then the cleaning solution determined for the whole home, will clean it right up!
The best way is to remove your shoes and vacuum regularly. Do not use resolve, or any high PH products that attract dust and dirt. Dust and dirt cause extra friction that speeds up the breakdown of the carpet.
Do not use a store bought product on it! In most cases a store bought product will set the stain, leave a residue that attracts dust and dirt.
if you spill something, soak up as much as you can with a rag, then pour water, yes just water on, then with a dry rag soak up the water, repeat until it is gone. Do not scrub, you are just pushing the spill down. Apply good pressure on the rag to soak up as much as possible. If you are not satisfied call us!
Pet Odor is caused from Pet Dander, or accidents in the home. we suggest ODO ban in the one gallon jug for at home pet odor use. We suggest nothing else, as everything else leaves a residue behind that attracts dust and dirt!
VLM stand for very low moisture cleaning. We do not believe this method cleans as it should. The process is the spraying down of a chemical the salesman will advise you “encapsulates“ the dirt in a bubble, and they bring in a rotary machine with a pad and polish the area removing The surface dirt. We do not believe this is the deep cleaning needed to justify the cost.
The process for hot water extraction, is first identifying the correct cleaning solution for the carpet fiber and soil type. Spraying it down at 400psi And allowing to dwell 15-20 minutes. Then using our high powered truck mount system we use 190°-210° Steam injected with a rinse (think fabric softener) to neutralize soapiness of the cleaning Solution, as not to leave a residue that attracts dust and dirt. 300 psi it breaks up any stubborn dirt, and at 20x the suction of an at home vacuum, it pulls from deep down to remove dirt, dust, and allergen!
Hot water extraction has been the best method for deep cleaning for over 70 years!
This should not be a tricky as it is.
checking online reviews is a good start, but not always reliable. Do not use Angies list or any other site that company’s pay to be a part of. Those reviews are paid for. Google reviews, and Facebook reviews are verified and you can view more information if the people leaving the reviews.
always ask if the cleaners uses a truck mount system, what type of cleaning solution they use. There is no secret sauce and know what’s being used In your home. Ask if they use a rinse! A rinse removes any residue left behind, so your carpet does not attract dust and dirt after the cleaning.
certification is a mixed bag, IIRC used to be the standard but is now pay to play, and can be misleading. TMF certification seems to be the most trusted as there is no yearly memebership fee.
Ask questions, and use your best judgment. Carpet Cleaning is chemistry, so ensure they are educate in the chemistry of carpet cleaning.
There are many reasons your carpet may smell. dirt and dust build up, pet odor and urine, past spills never neutralized, or at worst there is a moisture build up that has caused mold and mildew.
Av Carpet Care LLC
Winston-Salem, NC, King, NC, Bethania, NC, Clemmons, NC, Pfafftown, NC, Greensboro, NC, High Point, NC, Lewisville, NC, Rural Hall, NC, Walkertown, NC, Tobaccoville, NC, Bermuda Run, NC, Yadkinville, NC, Kernersville, NC, Carpet cleaning, Tile cleaning ,Commercial cleaning ,Upholstery cleaning, Water damage restoration
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